General Terms and Conditions
1. General Provisions1.1. The General Hotel Contract Terms (hereinafter referred to as GCT) summarize the contractual content under which Hotel & More Hotels Ltd. (1022 Budapest, Fillér utca 84/a, VAT Number: 26494515-2-41), hereinafter referred to as the Service Provider, generally enters into accommodation contracts with its Guests.
1.2. Individual conditions are not part of these GCTs but do not exclude the possibility of entering into specific agreements with travel agents, organizers, or others, with conditions tailored to the specific business.
2. Contracting Parties
2.1. The services provided by the Service Provider are used by the Guest. If the Guest places an order for the services directly with the Service Provider, the Guest will be the contracting party. The Service Provider and the Guest, if the conditions are met, will become contractual parties (hereinafter: Parties).
2.2. If an order for services is placed with the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation are regulated by an agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify whether the third party lawfully represents the Guest.
3. Use and Conditions of the Service
3.1. Upon the Guest's verbal or written request for an offer, the Service Provider will send a written offer in all cases. If no specific order is received within 48 hours of sending the offer, the Service Provider's obligation to offer expires.
3.2. The Contract is established solely by the written confirmation sent by the Service Provider of the Guest's written reservation and thus is considered a written contract.
3.3. Verbal reservations, agreements, modifications, or verbal confirmations by the Service Provider are not considered contractually binding.
3.4. The accommodation contract is for a specified duration.
3.5. If the Guest leaves the room permanently before the end of the specified period, the Service Provider is entitled to the full payment for the service specified in the Contract. The Service Provider is entitled to re-sell the room that becomes vacant before the end date.
3.6. An extension of the accommodation service initiated by the Guest requires prior approval from the Service Provider. In this case, the Service Provider may stipulate the payment of the fee for the already provided service.
3.7. The condition for using the accommodation service is that Guests must verify their identity according to legal requirements before occupying the room. No one may stay at the hotel without registration.
3.8. Amendments and/or additions to the Contract require a written agreement signed by both Parties.
4. Start and End of Accommodation / Check-in; Check-out
4.1. The Guest has the right to occupy the rented premises from 2:00 PM on the agreed day.
4.2. If the Guest does not appear by 6:00 PM on the agreed day, the Service Provider has the right to withdraw from the contract, unless a later arrival time has been specified.
4.3. If the Guest has paid a deposit, the room(s) will remain reserved until 12:00 PM the following day at the latest.
4.4. The Guest must vacate the room by 11:00 AM on the departure day.
4.5. Depending on the hotel’s occupancy, early arrival and late departure options are available for an additional fee. If you wish to use these services, please inform our reception the day before your arrival.
5. Extension of Accommodation
5.1. The extension of the stay by the Guest requires prior approval from the Service Provider.
5.2. If the Guest does not vacate the room by 11:30 AM on the departure date indicated at check-in and the Service Provider has not previously approved the extension of the stay, the Service Provider is entitled to charge for an additional night and at the same time, the Service Provider's service obligation will terminate.
6. Prices
6.1. The hotel's current list prices are displayed on the information board in the hotel lobby. Price lists for other services are posted in the relevant hotel sections.
6.2. The Service Provider may change the advertised prices without prior notice (e.g., due to package rates or other discounts). If the Guest has made a reservation and it has been confirmed in writing by the Service Provider, the Service Provider cannot alter the price for that reservation. The Service Provider's current prices can be found on the hotel's website (www.akademiahotel.hu).
The Service Provider applies a best price guarantee. The basic condition for enforcing the guarantee is having a valid confirmed room reservation on the www.hmhotels.hu and/or the hotel's official website. A lower price is valid under the same booking conditions as confirmed by the hotel. These conditions are as follows:
• Applicable to the same hotel
• The arrival and departure dates in the reservation match
• The number of guests and their ages are the same
• The room type and number of rooms are identical
• The quantity and content of other ordered services are the same
The price guarantee does not apply to:
• Prices available on non-public platforms (e.g., club systems, corporate rates)
• Prices available on auction websites
• Use of loyalty points given by any partner
6.3. The Guest can always obtain information about the price of services at the hotel reception before the service begins.
6.4. When stating prices, the Service Provider specifies the amount of tax (VAT, local tax) applicable at the time of the offer. Published prices include the legally mandated VAT but do not include the local tourist tax, which must be paid on-site. The Service Provider will transfer any additional burdens resulting from changes in the applicable tax laws (VAT, local tax) to the Contracting Party with prior notice. The hotel will charge a 10% service fee for restaurant, café, wellness bar services, and room service.
7. Offers and Discounts
7.1. Current offers and discounts are announced on the hotel's website. Announced discounts apply to individual room reservations only.
7.2. Announced discounts cannot be combined with any other discounts.
7.3. For the Service Provider's products subject to special conditions, group bookings, or events, specific conditions are established in an individual contract.
8. Children's Discounts
8.1. For children staying in a room with parents, the following accommodation and meal discounts are provided:
• 0 - 6 years: 100% discount
• 6 - 12 years: 50% discount on the extra bed rate
• 12 - 18 years: the rate for the extra bed will be determined
8.2. Extra beds can only be placed in certain room types.
8.3. Requests for extra beds must be coordinated in advance with the Service Provider at the time of booking.
9. Cancellation Terms
9.1. Unless otherwise specified in the hotel's offer, the cancellation and modification conditions are as follows:
• Cancellation within 48 hours before the confirmed arrival date incurs a penalty of 50% of one night's accommodation,
• Cancellation within 24 hours before the confirmed arrival date incurs a penalty of 100% of one night's accommodation.
If the Contracting Party is a legal entity (including economic societies, social organizations, churches, municipalities, municipal institutions, state organizations, and their institutions, etc.), the penalty for cancellation must still be paid by the Contracting Party/Contractor even if the accommodation fee is directly covered by the Guest acting on behalf of the contractor.
9.2. If the Contracting Party has secured the accommodation services with a deposit and does not arrive on the arrival day (without written cancellation), the Service Provider will apply the full amount of the deposit as a penalty. In this case, the Service Provider will hold the accommodation for the Contracting Party until 12:00 PM the day after the arrival day, after which the Service Provider's obligation to provide the service will cease.
9.3. If the Contracting Party has not secured the accommodation services with a deposit, credit card guarantee, or any other method specified in the Contract, the Service Provider's obligation to provide the service will cease after 6:00 PM local time on the arrival day.
10. Cancellation Terms for Groups and Events Regarding Accommodation
10.1. The Contractor can cancel the service free of charge up to 31 days before arrival.
10.2. Cancellation fees for cancellations within 30 days:
• 30-21 days before arrival: 10% of the ordered services
• 20-14 days before arrival: 25% of the ordered services
• 13-7 days before arrival: 50% of the ordered services
• 6-3 days before arrival: 75% of the ordered services
• Within 48 hours or no-show: 100% of the ordered services are payable as a cancellation fee.
10.3. Written cancellations must reach the hotel by the specified date.
10.4. If the Guest does not arrive on the indicated day and no cancellation has been made, the hotel must inform the Contractor the next day and, unless the Contractor makes other arrangements, may release the room for the remaining duration of the reservation.
11. Cancellation Terms for Groups and Events Regarding Meals
11.1. Changes to the number of guests for meals cannot be accepted within 48 hours before the service.
11.2. For cancellations or failure to cancel beyond the deadline, a cancellation fee equal to 100% of the meal cost (excluding drinks) is payable. Meal times to be considered are 11:00 AM for lunch and 5:00 PM for dinner, regardless of the scheduled meal time.
12. Refusal of Contract Performance, Termination of Service Obligation
12.1. The Service Provider is entitled to terminate the accommodation contract with immediate effect and refuse to provide services if:
• The Guest uses the provided room or facility inappropriately;
• The Guest does not vacate the room by 11:30 AM on the day specified for departure and has not obtained prior consent from the Service Provider for an extension of stay;
• The Guest exhibits unacceptable, rude behavior towards the accommodation’s security, order, or staff, is under the influence of alcohol or drugs, or displays threatening, offensive, or otherwise unacceptable behavior;
• The Guest suffers from a contagious disease;
• The Contracting Party fails to fulfill the advance payment obligation specified in the contract by the due date.
12.2. If the contract cannot be fulfilled due to “force majeure” reasons, the contract is terminated.
13. Payment Method and Guarantee
13.1. Payment for ordered services can be made on-site in cash (in Forints or Euros), with a bank card accepted by the Service Provider, or via bank transfer or online payment.
13.2. For bank transfers – unless otherwise stipulated in the agreement with the Service Provider – the Guest must transfer the payment for the ordered services to the hotel’s bank account before the specified arrival day, so that the amount is credited to the hotel’s bank account by the arrival day or the Guest provides an irrevocable statement from their bank confirming the transfer.
13.3. Individual room reservations can be guaranteed by providing bank card details or paying an advance.
13.4. Other payment methods on-site include holiday vouchers, OTP Széchenyi Leisure Card, Erzsébet Card, vouchers issued by the hotel and/or contracted partners, and certain health and wellness service payments using specific health fund cards determined by the hotel.
13.5. For card payments, details about the payment process and conditions:
Payment by card is secure and convenient. After selecting items, you will be directed to the K&H Bank website, where you can complete the transaction through a secure encrypted process. Select “payment by card,” then enter your card number and expiration date on the K&H Bank payment server. K&H Bank accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro, and JCB cards.
Only electronic-use cards will be accepted if the issuing bank permits it. Please check with your bank if your card can be used for online transactions.
After a successful transaction, K&H Bank will issue an authorization number, which should be noted or printed. If the transaction fails, K&H Bank will provide an error message indicating the reason.
In case of complaints from cardholders, please refer to the procedures and conditions for submitting complaints, returning goods, exchanging items, and cardholder compensation.
13.6. By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an electronic invoice for the amounts payable and any amounts paid by the Guest to the Service Provider for any reason, and will send it via email.
The details provided at the time of online booking will be used for the invoice issuance, while for email, fax, or phone bookings, the details provided by the booking person will be used.
The provided details (name, address, and if necessary, tax number) will appear in the “Buyer” section of the invoice. After booking, the Guest may request modifications to the provided details within 1 day, after which changes will no longer be possible.
The Service Provider will issue the final invoice based on the details provided at the time of booking.
While the Guest may pay in a different currency than the booking currency, the invoice will be issued in the original booking currency (not the payment currency).
Only one invoice can be issued per booking; bookings cannot be split for invoicing purposes. If separate invoices are required for multiple guests (or companies), separate bookings must be made for each. Subsequent modifications to bookings (e.g., purchasing additional services) will be invoiced separately.
The Service Provider will send an electronic invoice for each booking and after departure from the hotel to the email address provided at the time of booking.
If a paper invoice is needed for any reason, please request it via email at info@akademiahotel.hu.
If there are any errors on the invoice, the Guest or the entity/person listed on the invoice should send an email to:
info@akademiahotel.hu
Our aim is to address and respond to your reported issue within 15 days from the notification.
The original electronic invoice issued by the Service Provider will be sent as a PDF file attached to the email addressed to the individual/company specified in the booking. According to Hungarian legislation (currently Act XXXV of 2001 on Electronic Signatures, Act C of 2000 on Accounting, and Decree 46/2007 PM), companies are authorized to issue invoices in electronic form.
The electronic invoice is a file in a specific format that includes a PDF document of the traditional invoice issued by the Service Provider (which complies with the Hungarian VAT Act CXXVII of 2007), and also contains (within the PDF file) an electronic signature and timestamp in accordance with the referenced Hungarian laws.
The signature is created on behalf of the Service Provider and is accompanied by a "qualified certificate" issued by a certification body contracted for this purpose. The electronic invoice contains all necessary information to verify the validity of the signature and timestamp attached to the certificate.
If the invoice is used as an accounting document, the recipient is required to store the electronic invoice in electronic form (similarly to printed invoices).
To view and verify the authenticity of the electronic invoice, Adobe Reader version 8 or newer must be installed on the computer.
14. Accommodation Guarantee
14.1. If the Service Provider's hotel is unable to provide the services specified in the Contract due to its own fault (e.g., overbooking, temporary operational issues, etc.), the Service Provider is obligated to promptly arrange alternative accommodation for the Guest.
14.2. The Service Provider must offer or provide the services specified in the contract, at the confirmed price, for the duration specified in the contract—or until the obstruction is resolved—at another accommodation of the same or higher category. The Service Provider will bear any additional costs associated with the provision of the alternative accommodation.
14.3. If the Service Provider fully complies with these obligations, and if the Guest accepts the offered alternative accommodation, the Contracting Party may not make any subsequent claims for damages.
15. Guest Rights
15.1. By entering into the accommodation service contract, the Guest acquires the right to the usual use of the rented premises and the customary use of the facilities provided for guest use, as well as standard service during the advertised opening hours.
15.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during their stay. The Service Provider is obligated to address complaints received in writing during this period (or recorded in a protocol by the Service Provider). Complaints are handled individually by the Service Provider. Complaints can be submitted in writing to:
Hotel & More Hotels Ltd.
1022 Budapest, Fillér utca 84/a
Tax ID: 26494515-2-41
Email: info@hmhotels.hu
16. Guest Obligations
16.1. Payment of the agreed fee: by the deadline specified in the confirmation or at the end of the accommodation service contract.
16.2. If Guests bring food or beverages into the hotel and consume them in public areas, the Service Provider has the right to charge a reasonable fee for these items (commonly referred to as "corkage fee" for beverages). It is prohibited for guests to remove food or drink from the hotel's dining facilities.
16.3. Prior to using any electrical devices brought to the accommodation that are not considered standard travel necessities, Guests must obtain the Service Provider’s consent.
16.4. Guests’ vehicles may park free of charge in our uncovered and unguarded parking lot. The Service Provider disclaims any responsibility for any damage occurring to vehicles or items within them (including, but not limited to: vehicle break-ins and theft of items in the vehicle; vehicle theft; damage caused by natural phenomena). The hotel does not take responsibility for valuables left in rooms; use the safes provided in the rooms or at the central reception.
In the parking lot, traffic must comply with road regulations. The maximum speed allowed is 20 km/h.
16.5. Please dispose of waste in the bins provided in the complex area and in the rooms. It is not permitted to remove or move furniture from the rooms or the building.
16.6. Equipment and facilities on the complex premises may only be used by guests at their own risk, in accordance with the mandatory instructions posted.
16.7. In accordance with Act XLII of 1999 on the Protection of Non-Smokers, smoking is prohibited in the hotel’s enclosed areas (including guest rooms) and common areas. The hotel has placed notices in the areas required by law regarding compliance. Hotel staff are authorized to remind guests and any other persons on the hotel premises to comply with the law and to cease any unlawful behavior. Guests and any other persons on the hotel premises are obligated to comply with the law and any directives given.
If any guest or other person on the hotel premises causes the hotel operator to be fined by the competent authority under the referenced legislation due to unlawful behavior, the operator reserves the right to pass the fine onto the offending individual and demand payment.
If a guest is found to be in breach of the obligations stipulated in the above law, they are required to pay a fee of 10,000 HUF to the hotel operator, which the hotel operator is entitled to charge to the guest’s room account and which the guest must pay upon departure.
16.8. In case of fire, please immediately notify the reception.
16.9. Guests using the rooms and common facilities are collectively responsible for any damage caused due to misuse.
16.10. For fireworks or other activities requiring permission brought by guests, the hotel’s written consent is required, as well as any necessary permits obtained by the guests.
16.11. The Guest must ensure that children under 14 years of age under their responsibility stay at the Service Provider's hotel only under adult supervision.
16.12. The Guest must immediately report any damage they have suffered to the hotel and provide all necessary information to the hotel to clarify the circumstances of the incident and, if necessary, for a police report or legal proceedings.
16.13. The Guest acknowledges that the hotel operates a closed-circuit camera system for security reasons in common areas (excluding changing rooms and restrooms but including the car park and other directly related external areas). Footage from this system will be deleted in accordance with applicable legal requirements.
17. Bringing Animals
17.1. Pets (dogs, cats) can be brought into the hotel for a fee as specified in the price list. Guide dogs may be brought into the hotel by our guests free of charge.
18. Rights of the Service Provider
18.1. If the Guest fails to fulfill the obligation to pay for penalty-bearing services ordered or used under the Contract, the Service Provider has a lien on the Guest’s personal belongings brought into the hotel for the purpose of securing claims.
18.2. The security staff providing constant supervision on the complex premises is authorized to check entering and exiting Guests, verify their identity, and, if necessary, inspect vehicles upon exit.
18.3. If necessary, the security staff is authorized to direct traffic on the complex premises.
19. Obligations of the Service Provider
19.1. The Service Provider must provide the accommodation and other services ordered in accordance with valid regulations and service standards.
19.2. The Service Provider is obligated to investigate any written complaints made by the Guest and to take the necessary steps to address the issue, documenting these actions in writing.
19.3. To ensure the peace of our Guests, noise is prohibited after 10:00 PM in the hotel premises and terraces, including disruptive television volume, loud music, and loud playing of music in the lobby. The hotel staff is responsible for enforcing this rule.
20. Guest Illness or Death
20.1. If the Guest falls ill during their stay and is unable to act on their own behalf, the Service Provider will offer medical assistance.
20.2. In the event of the Guest's illness or death, the Service Provider is entitled to seek cost compensation from the ill/deceased's relatives, heirs, or the bill payer for any medical and procedural costs, fees for services provided before death, and any damages to equipment or furnishings related to the illness/death.
21. Data Protection Security
21.1. To subscribe to our newsletter, providing a name and email address is mandatory. By subscribing, the User consents to the processing of the provided data. The Service Provider will handle the data until the User requests its deletion.
21.2. An option to unsubscribe is provided in every newsletter via a direct link, and it is also available on the website.
21.3. The User is responsible for the accuracy of the personal data provided.
21.4. The Service Provider protects data against unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as against accidental loss or damage.
21.5. The Service Provider, together with server operators, ensures the security of the data.
21.6. Only the data controller’s staff has access to the personal data provided by the User. The data controller will not transfer personal data to third parties beyond those specified.
21.7. The Service Provider will not disclose personal data to third parties without the prior explicit consent of the data subject.
21.8. The User acknowledges that the Service Provider is obligated to release personal data to authorities based on legal authorization if legal conditions are met. The User cannot contest data provision based on law, authority, or court orders.
22. Liability for Damages
22.1. The Service Provider is liable for damage caused by the loss, damage, or destruction of a Guest’s belongings, provided that these were placed in the Service Provider's designated safe or handed to an employee authorized to receive them.
22.2. The Service Provider's liability does not extend to damages resulting from unavoidable causes beyond the control of the Service Provider’s employees and Guests, or damages caused by the Guest.
22.3. The Service Provider may designate areas within the complex where Guests are not allowed. The Service Provider is not liable for any damages or injuries incurred by the Guest in these restricted areas.
22.4. The Service Provider is only liable for valuables, securities, and cash if these were explicitly accepted for safekeeping or if safekeeping was explicitly refused, or if the damage occurred due to reasons for which the Service Provider is generally liable. In such cases, the burden of proof rests with the Guest.
22.5. The Service Provider is not liable for damages resulting from improper use.
22.6. The Service Provider is not liable for damages if the hotel’s wellness or sports facilities are closed or restricted due to extraordinary or health-related maintenance requirements.
23. Confidentiality
23.1. The Service Provider must comply with the regulations regarding the protection of personal data and the public access to data as outlined in the Contract.
24. Force Majeure
24.1. Events or circumstances beyond the control of any party (e.g., war, fire, flood, adverse weather, power outage, strike) that prevent performance under the Contract will exempt any party from fulfilling its contractual obligations for the duration of such events or circumstances.
25. Place of Performance and Applicable Law, Competent Court
25.1. The place of performance is the location where the accommodation hotel is situated.
25.2. For any disputes arising from the accommodation contract, the court with substantive and territorial jurisdiction for the Service Provider will be designated.
25.3. The legal relationship between the Service Provider and the Guest is governed by Hungarian law.
26. Data of Website Visitors
26.1. The Service Provider does not record either the user's IP address or any other personal data during the visit to the operated website. Browsing the website is free and anonymous. The Service Provider uses anonymous website visits solely for statistical purposes, optimizing online presence, and enhancing system security. The recorded data do not contain any personal information.
26.2. The Service Provider treats all data and facts related to Users confidentially, using them exclusively for its own research and statistical purposes.
26.3. The Service Provider does not take responsibility for pages that have been removed but are still archived through internet search engines. Removal of such pages must be handled by the search engine operators.
27. Newsletter
27.1. The Service Provider sends newsletters containing news, information, and offers to individuals who subscribe to the newsletters on the operated website. These newsletters and electronic direct marketing messages (hereinafter: Newsletter) may be sent monthly or more frequently.
28. Privacy Statement
28.1. The Service Provider places high importance on the protection of personal data during its activities. All personal data provided will be handled in accordance with applicable legal regulations, ensuring their security through necessary technical and organizational measures, as well as procedural rules required to comply with relevant laws.
The Service Provider uses users' data solely for contract formation, invoicing, and its own advertising purposes as defined by data protection law.
By entering into the accommodation service contract, you acknowledge that you have read, understood, and agreed to the above terms and conditions. The General Terms and Conditions (GTC) may be amended in the future.
Valid until revoked.